ASSISTANCE AND SUPPORT
Expectation Setting
Lifelong PHR was designed to be intuitive.
It provides a framework for use by patients in collecting and organizing
their personal health data. .It has been designed to make things as
simple as possible for users, and is suitable for use even by someone who
has only a limited understanding about medical/healthcare information.
The structure of Lifelong PHR reflects data that any user is likely to encounter
when communicating with doctors, pharmacists and medical technicians.
Recommendations for Using Lifelong PHR
As data is entered into Lifelong PHR, stop occasionally
to run one of its reports. You will see how your data is being
organized and formatted. This will give you a better picture of how
the program operates and the value it provides. Also, please refer to
information in the NEWS & VIEWS section of this website to get a better
understanding of the preparation and use of personal health records.
Suggestions and Feedback
You are invited and encouraged to send feedback
to
feedback@LifelongPHR.com.
Please include questions you would like us to answer on this web page.
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The program's General Information tab
This is the place where users
begin to enter their data. It contains information that is required
for an Emergency Medical Information card shown to the left. That will be one of the reports
that you will probably want to print and carry with you at all times.
After completing the header with
name, gender and birthday, complete as much or as little information as you
would like on this and subsequent pages..
Double-clicking on any address
field will open windows for formatting information. |
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A Personal Computer with a
Microsoft Windows® XP, SP-3; Vista; or Windows 7 Operating
System is required. An Apple computer equipped with a
Windows emulator would be a likely alternative, but has not
been tested. To
download, install and activate the Lifelong PHR application
and third party software that it requires to operate, you
will need cable/DSL wideband Internet service, a DataCard,
WiFi access or obtain software on computer media.
Although Lifelong PHR is currently
used successfully on machines up to ten years old, until the
software is installed and operational, the user experience
is greatly improved for those with newer, faster machines
with greater amounts of memory (RAM). This makes the
startup process considerably faster.
We also recommend Smartphones and
Flash Drives for users to backup data and keep reports
available for access in times of emergency.
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STEP 1: DOWNLOAD THE
SOFTWARE Whether you are trying out
the software or have purchased it and have a license key,
the download file is the same. Go to the EVALUATION &
PURCHASE page in this website. Click on Download
Evaluation Version. Fill out a download request form.
You will receive an email with instructions and a download
link. STEP 2:
INSTALL THE SOFTWARE When the
download has completed, you will be given the opportunity to
run the installation.. This will only take a few minutes
unless your computer needs to be updated with software
components from Microsoft and SAP Crystal Reports that are
required by Lifelong PHR..
STEP 3: LOCATE LIFELONG PHR
ICON You will find it on your
computer's desktop. Double-click on it. This
will open the program for the first time. Here you
will be given the choice to evaluate the program or to enter
your license key if you purchased the product and have one.
ONLY LICENSED USERS WILL HAVE FULL USE OF THE PRODUCT.
The versions are compared on the Evaluate & Purchase page.
STEP 4: BEGIN USE
Whether you are evaluating or are a licensed
user, each time you start the program, you will need to log
into the program. The Username and Password are the
same as the ones used to start Windows. If you do not
have a Windows password, simply enter your Windows Username
and leave the password field blank. For additional
user documentation, click on the Windows START button (lower
left corner of Windows desktop) and select LifelongPHR from
ALL PROGRAMS. You will find
QUICK START GUIDE, READ ME
AND HELP files. |
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If you have any problems that you
are unable to resolve, please send a descriptive email to
support@LifelongPHR.com. Be sure to include
your name and a telephone number in case we need to talk
with you. Otherwise, we will reply to your email as
soon as possible (usually within 24 hours). Thank you
for your patience. |
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List
of Questions
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Q1:
Can
I put my LPHR health record on my iPhone (or other smartphone)
or USB Flash Drive? |
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A1:
Yes.
Although there is no application that directly enters,
changes and accesses raw LPHR data on a handheld device, LPHR reports formatted and saved as PDF files can
be viewed on smartphones equipped with a PDF viewer
and carried on USB flash drives. These are also
excellent ways to backup data. |
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Q2:
How
can I obtain Lifelong PHR on computer media? |
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A2:
Please
contact your sales representative. It is currently
available only by special request. |
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Q4:
Where
can I find the latest Quick Start Guide? |
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A4:
You
may download it from this
website. |
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Q5:
What is my login and password? |
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A5: Simply use the same
login (username) and password that you used when you started
your computer and went into Windows. If you do not use
a password, enter the user account name (found in the
Windows Control Panel) and leave the password blank. |
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